FAQ - Docks & Platforms
Docks & Platforms
Q: Why is there a bulge on the underside of my Paddlboard, Dock or Platform ?
A: The bulge/bubble that appears on the underside/bottom of the Pup Plank, our inflatable paddleboards and inflatable docks is not a defect. The material which these inflatable SUPs are made of is called ‘high pressure inflatable drop stitch flooring’. In this material there are hundreds of thousands of strands which connect the top to the bottom. These strands must be cut on a small section of the top in order to install the two-part Halkey Roberts (HR) valve found on your paddleboard, dock, or Pup Plank.
Therefore, the slight bulge on the underside is a result of there not being threads connecting the top to the bottom in that one location.
Q: What do I do if there is air leaking from the main valve?
A: We recommend tightening or reseting the valve using the provided valve wrench in the orange repair kit case. To reset the valve, first make sure the board is dry & free from debris. Then unscrew the valve completely to make sure it is aligned & centered. In order to remove the male portion of valve, the board must be fully deflated. The board needs to be manipulated so that the female portion of the valve (the part that is inside the board) can be held fast; while the valve wrench is used to unscrew the male portion of the valve (the part that is outside the board).
Q: Can I tie my boat to it?
A: You can, but it is not the items intended use, therefore we only recommend tying it temporarily & not overnight without people nearby. The D-Ring tying points are strong but could rip with a boat tied to it in strong winds or rough waters.
Q: What is the proper rechargeable or cordless equipment/adapter needed to inflate/deflate the docks most efficiently?
A: The valve on our docks is called a Halkey Roberts or HR valve, so any HR valve adaptor should work. All of our high volume air pumps (Item #'s 19000AC, 19150, 19200) can assist to inflate the docks 90%, & then need our high pressure pumps ( Item #'s 19175, 19176, 19177) to top it off to 12PSI or can also be done manually
Q: Can the Pup Plank be attached to a boat or pontoon?
A: Each pup plank has 2 d-rings and is supplied with 2 x 8’ lines for attaching the pup plank to your boat. Depending on the size of your boat, you might need a longer line to loop around the pontoon and back to the d-ring.
Q: What is the height limit from the boat to the water for the Pup Plank?
A: This is dependent on the size of the dog – a larger dog can make a larger gap from the plank – usually to a swim platform to board the boat.
Q: Can I leave my dock/platform in the pool?
A: All of our Solstice items are UV resistant PVC, so technically they can be left in the water, but with our quick & easy inflate/deflate, we recommend storing our items out of the water. If you are keeping the item in the water, we suggest hosing the dock/platform off every 2-3 weeks.