FAQ - HydroTools Maintenance Equipment
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HydroTools Maintenance Equipment
Q: What contents are included in the thermometer? Does it contain mercury?
A: All of our thermometers contain ONLY a mixture of water and alcohol
Q: How do I know if I am purchasing the correct part/item?
A: Please consult your local pool dealer, installer, or send an email over to firstname.lastname@example.org. We will guide you in the right direction!
Q: My Test Strips/Test Kits have an expired date on them. Is this an expiration date?
A: This is NOT an expiration date. This date specifies the time that the product was manufactured. Test strips and kits are good for two years after the date shown
Q: I ordered your product from a 3rd party and it was missing parts and/or it included incorrect parts. How do I fix this?
A: Please return/exchange your product from the original point of purchase. We cannot fulfill these requests directly unless purchased from our site.
Q: Are you able to look up my information in your system on an item purchased through a 3rd party provider?
A: Unfortunately we are only the manufacturer and do not keep a file of our 3rd party provider records. We only have your information if you've purchased an item directly from our site.
Q: Do you ship internationally from the website?
A: Unfortunately at this time, we are only shipping orders placed within the US.
Q: How do I install the spring on my vacuum head? (Item #8150, 8151, 8165, 8166)
Q: Do the solar reel systems come with tube kits?
A: No, tube kits must be purchased separately for specific pool size and tube diameter.