Q: Do you ship internationally from the website?
A:Unfortunately at this time, we are only shipping orders placed within the US.

Q: Are you able to look up my information in your system on an item purchased through a 3rd party provider?
A: Unfortunately we are only the manufacturer and do not keep a file of our 3rd party provider records. We only have your information if you've purchased an item directly from our site.

Q: I ordered your product from a 3rd party and it was missing parts and/or it included incorrect parts. How do I fix this?
A: Please return/exchange your product from the original point of purchase. We cannot fulfill these requests directly unless purchased from our site.

Q: Can I receive a refund on a product purchased from a 3rd party?
A: If you have purchased from a 3rd party, you must return to that original point of purchase for a refund. 

Q: What do I do if I want to return an item ordered directly from the Swimline website?
A: You may return a product within 30 days if it is unused & in original condition/packaging for a full refund less the shipping. You are responsible for the cost of the return shipping charges.

Q: What do I do if I want to replace a defective toy/game/float?
A:If the item was purchased within the year, please email support@swimlinecorp.com with a copy of your receipt and an image of the defective product. Once we have confirmed on our end, please send the item to the below address and include your name, physical address (P.O. Box not applicable), and phone number and a replacement will be sent back free of charge. Swimline191 Rodeo DriveEdgewood, NY 1171

Q: When replacing my Swimline liner that is under warranty, what is the cost to upgrade?
A: Upgrade pricing is as follows:
Change Pattern - $50
Change Thickness - $60
Change Pattern & Thickness - $8

Q: When replacing my Swimline cover that is under warranty, what is the cost to upgrade?
A: It's a $15 fee for each incremental upgrade.

Q: Do I need to register my item for it to be eligible under warranty?
A: Nope! All you need to do is keep a copy of your receipt, so make sure to save it upon purchase.

Q: Is my replacement item covered under warranty?
A: The warranty is based off of the original purchase date and price of the item.

Q:If I saw the same liner I purchased on sale at another retailer, and I purchased through their channel, can you honor the warranty on that purchase
A:Unfortunately, all warranties go through us directly and are based on your original purchase price. We do not determine retailer pricing.

Q: What contents are included in the thermometer? Does it contain mercury?
A: All of our thermometers contain ONLY a mixture of water and alcohol

Q: My Test Strips/Test Kits have an expired date on them. Is this an expiration date?
A: This is NOT an expiration date. This date specifies the time that the product was manufactured. Test strips and kits are good for two years after the date shown.

Q: How do I know what hoses attach to which part of the Sand Filter System?
A: Check out the diagram here for help!

Q: How do I install the spring on my vacuum head? (Item #8150, 8151, 8165, 8166)
A:See images here! 

Q: Do the solar reel systems come with tube kits?
A: No, tube kits must be purchased separately for specific pool size and tube diameter.

Q: What happens if the plastic plug that is used to attach the 4" tube for my solar reel system (5100 & 51050) cracks?
A: The plastic plug ( 51164PP) is used when a you attach 4" tube kits to the resin reel systems (5100 & 51050) that accept related poles (51164 & 51204).  These tube kits (poles) also come with aluminum inserts (#51164IS) which are used to connect aluminum real systems ( 50050, 55000, 56001, & 58001).  If you have purchased a 50050, 55000, 56001, or 58001, you don’t need the plastic plugs (51164PP). Inversely, if you have purchased a 5100 or 51050, you don't need the aluminum inserts.All systems come with plastic plugs or aluminum inserts that make the system fit to the 3" poles (51120, 51160, 51200, 51240), which would not be needed if you buy the 4" or 5" tube kit. Please Note: Tube kits (poles) 51240 & 51284 are only intended to be used with real system for AG pools (#50050) & the 5" tube kit (51205) does not come with plastic plug (PP), as it is not intended for use with resin systems (5100 & 51050).

Q: On the 50050 Above Ground Solar Reel System, what does the quick release pin allow for?
A: Removing the quick release pins allows for consumers (2 suggested) to pick up the rolled up solar blanket and carry it away from the pool while in use. Please make sure to follow the below guidelines:
•Remove both pins before pivoting
•When pivoting the pole, only pick up 1-2inches off the ground to allow it to come out of the base.
•Pole and rolled up solar blanket must be evenly supported when stowed to prevent bending & breakage. 

Q: Can the HydroTools Concrete Pool Flex Vac 8150 be used in a vinyl in-ground pool?
A: Our 8150 model should be safe for in-ground vinyl pools, although we do not recommend using this vac head for the purpose of cleaning. This model may not be as efficient as a vac head designed specifically for pools of this type. **NOTE: Please make sure to inspect the vac head for any jagged edges before attempting to use in a vinyl in-ground pool.

Q: Does the HydroTools Safety Hook 89900 fit all Swimline poles
A: The 89900 Safety Hook will fit all of our adjustable poles, but it may not meed code for commercial application. Commercial application does not allow use of adjustable pole & must be a straight pole which we don't carry.

Q: How do I operate my Cover Saver (Item #5436)?
A: Check out some troubleshooting notes below & See Instructions Here!
• Check to see if hose is kinked or bent. If it is, it would impede water flow.• Make sure base of unit is centered in pool & be clear of leaves and/or debris; which may block or slow down draining.• End of hose and siphon pump should be lower than unit when working to prime/create siphon action.• Valve should be in "ON" position (tightened) when in use. Turning valve to "OFF" loosened position will stop the flow of water. Adjusting the air pressure valve (Image shown here) will also allow for more rapid compression/decompression of the primer bulb.• Water will not flow uphill.• Filling hose with water prior to using siphon pump will help siphon action to start more easily & quickly.

Q: Can you please explain the Sand Filter filtration process as it relates to the motor attachments?
A: Water moves from the pool into the wall skimmer & then proceeds to move through the motor. The motor then pumps the water through the filtering tank & back into the pool (The filtering element varies - Sand, etc.). Larger particles are trapped by the basket in the wall skimmer, while smaller particles (hair, lint, etc.) can get through the skimmer basket. To avoid damage to the motor, a second basket is connected to the motor & further helps prevent damage (usually referred to as a hair & lint trap).All of our filter systems have motors with this 'hair & lint trap' except our 71225 & 70026 models.As a supplement, you can use our Basket Buddy (89281) to further filter the smaller water particles (Dirt, pollen, etc.). You can deploy this inexpensive tool to protect the motor, while also extending the life of the filter itself.

Q: The sand filter instructions advises a waste setting. Can you advise on the top of the Sand Filter where the setting for waste is?
A: Backwash is the same as waste (on the 4-way valve that is found on 71225, 71233, & 71405), though if you want to make extra clean, you may turn to rinse (for a short time), before going back to Filter (written as filtration on the valve label).

Q: What replacement pressure gauge fits your sand filter systems?
A: Rear mount gauge 8961 or 8963 will be a perfect replacement pressure Gauge for your HydroTools Sand Filter Systems.

Q: How many gallons of water does the 71225 system pump.
A: Based off a max flow rate of about 1200 gallons per hour, this filter system should work on pools with a max of 10,000 gallons of water. The pump should turn the water at least once every 24 hours & that pump should not be run more than 12 hour (total) over the course of 24 hours.

Q: What related motor system is connected to my sand filter?
A: • 70026 System = 71206 Related motor **Note: Motor does not have second filter basket (‘hair & lint trap’)• 70151 System = 70156/71906S  Related motor• 71225 System = 71206 Related motor **Note: Motor does not have second filter basket (‘hair & lint trap’)• 71233 System = 71236 Related motor• 71405 System = 71406 Related motor• 71610 System = 71606: Related motor• 71915 System = 71906 Related motor• 72220 System = 72206 Related motor• 72420 System = 72206 Related motor

Q: What are the weight restrictions for your inflatable products?
A: Our average size float can hold a full size adult weighing up to 200lbs. Please refer to the age restriction on the box for further guidance. If the float is meant for infants, please restrict use to that age specification.

Q: How do you operate the valve on your inflatable & how do I inflate properly?
A: Check out our valve instructions here! 

Q: How do I inflate and/or deflate my Swimline float/ball/mattress/ring/island/toy/etc.?
A: Most Swimline items utilize standard compression valves. These come in several sizes & many items will have more than one valve. Click here for Instructions on how to inflate/deflate!

Q: How do I inflate my fabric covered float, island, tube?  Where is the valve on my float, island, tube? Where is the valve on my fabric covered float, island, tube?  90465 90479 1002515010L 15020B15020R15030B15030R15040O15050B16000DC15100DC15120DC
A: All fabric covered floats have access panels that are closed with a zipper or velcro.  The valves on these items are located within the closures. You may need to rummage around a little, but they are there.  Click the above Item # to for full instructions!

Q: How I do properly set up the Super Hoops Floating Swimming Pool Basketball Game (Item #9162)?
A: Please see instruction manual attached here.  The package has a total of 6 connectors - 3 straight and three curved 'T' junctions. Please use the straight connectors for the bottom of the unit & the slightly curved for the top of the unit. If you are having trouble with the top of the unit, we suggest leaving the tubes out in the sun for a little, so they can curve easier to fit with the connectors.

Q: How do I inflate & set up the Pirate Island properly (Item #90940)?
A: The Pirate Island Castle will not stand 90 degrees unless attached to the island.  There are several “T”  fittings on the castle that will fit into raised openings on the island.  You insert the “T” fitting and twist and this secures it to the island.

Q: Is there a max/min temperature at which the glue in your repair kits work?
A: The glue works between 0-80 degrees celsius. We suggest to wait 24 hours before inflation after you have applied your repair patch.

Q: How do I operate the Ship Wreck Pool Dive Game (Item #9178)?
A: The way in which the items sinks and if/when it falls apart is determined by how the user assembles it & in turn, places it in the water. If the ship is pushed tightly together, it will often stay in-tact to the bottom of the pool, and possibly break apart when it hits the bottom. If put together loosely, it will break apart on the pool surface, or on it's way to the bottom of the pool. There are about 3-4 levels of how tightly the ship can be put together and these degrees effect behavior in water. The safe will fill up with water, but the contents will not scatter unless the lid is left ajar when placed in the hull of the ship.

Q: Can I buy a liner or cover from this website?
A: Swimline is the sole manufacturer & does not sell liners & covers direct to consumer. Contact your local or online retailer to purchase a liner or cover!

Q: Can you tell me where I can get our liner?
A: We sell to hundreds of distributors and a quick easy online search, or local dealer, will land you our products!

Q: What is the difference of all your liner types (Unibead/JHook/Beaded)?
A:Check THIS VIDEO for information on all!

Q: What is a Unibead Liner?
A: A unibead liner is a 2-in-1 liner that gives the customer the option to use the liner as a beaded liner or a J-Hook liner. A beaded liner requires a bead receiver while the J-Hook liner just hooks onto the wall of the pool.

Q: How do I place the plain blue liner on my pool: Smooth shiny side down or dull textured side down?
A: We suggest the smooth shiny side up! When the dull textured side is up, it tends to collect extra dirt and debris. Of course though, it is completely up to your personal preference as both sides work sufficiently!

Q: Should the flap by the seam on the liner be facing up or down?
A: This completely depends on how you have decided to install your liner (Shiny side vs. Dull side). The flap may be trimmed as desired, but will not be covered under warranty if you puncture the liner.

Q: Why does my grass grow through the bottom of the liner, and would this be eligible under warranty?
A:Unfortunately, this is not covered under warranty. We can't control the growth of your grass, but we do suggest using a weed killer prior to installing the liner to avoid this issue. Please make sure that the weed killer is safe for vinyl.

Q: How do I find the leak in my liner?
A: When your pool is calm, drop food coloring into the pool and it will help you pinpoint where the leak is in the liner.

Q: How do I install the Bead/Unibead liner so that it fits perfectly?
A:We suggest you center the liner an insert the beads at the 4 cardinal points of the pool (North, South, East & West). Then, insert the bead in between these points to get the best possible fit.

Q: Do all rectangular liners have 90-degree corner?
A: No, they may have diagonal or radius corners.

Q: How many pieces of coping strips do I typically need?
A:In order to calculate the correct # of strips, follow the below steps:Multiple your pool size by 3.14Round that # up to the nearest whole #Divide this final number by

Q: How much of a cove should I have?
A: There should be a 4"-5" cove.

Q: How are the liner seams sealed
A: A very high pressure heat seals the liner seams.

Q: What is the lowest suggested temperature for installing a liner
A: We don't suggest installing your liner at any temperature below 65 degrees. Unfortunately, colder temperatures shrink and stiffen the liner, making it difficult to fit properly.

Q: What Gauge or Mil is a Swimline liner?
A: Unfortunately we do not market our items as gauge or mil, but we assure you that our patterns and styles are comparable to the thickness of all liners in the industry.

Q: Why doesn't my liner fit?
A: To determine the reason why your liner does not fit properly, please review the following:(a) Is it too cold out? Vinyl will shrink and stiffen when the temperature is below 65 degrees. Please install the liner when it is 65 degrees or warmer, as the sun will soften the vinyl, making it easier to smooth folds and wrinkles. (b) Has the shape of the pool been altered from it's original form.(c) There should be two inches of fine sand or foam under the pool liner with a 4"-5" cove inside the pool wall. (d) Your pool may not be level.(e) The liner may have been installed unevenly. Please refer to the above question that suggests how to install the liner properly!

Q: I need to buy a liner, can you quote me a price?
A: Unfortunately we do not sell liners direct to consumers.

Q: How do I operate my Cover Saver (Item #5436)?
A: Check out some troubleshooting notes below & See Instructions Here! Check to see if hose is kinked or bent. If it is, it would impede water flow.Make sure base of unit is centered in pool & be clear of leaves and/or debris;  which may block or slow down draining.End of hose and siphon pump should be lower than unit when working to prime/create siphon action.Valve should be in "ON" position (tightened) when in use. Turning valve to "OFF" loosened position will stop the flow of water. Adjusting the air pressure valve (Image shown here) will also allow for more rapid compression/decompression of the primer bulb.Water will not flow uphill.Filling hose with water prior to using siphon pump will help siphon action to start more easily & quickly.

Q: When replacing my Swimline liner that is under warranty, what is the cost to upgrade?
A: Upgrade pricing is as follows:
Change Pattern - $50
Change Thickness - $60
Change Pattern & Thickness - $85

Q: When replacing my Swimline cover that is under warranty, what is the cost to upgrade?
A: It's a $15 fee for each incremental upgrade.