Frequently Asked Questions
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Swimline - Inflatables, Games & HydroTools
Q: What are the weight restrictions for your inflatable products?
A: Our average size float can hold a full size adult weighing up to 200lbs. Please refer to the age restriction on the box for further guidance. If the float is meant for infants, please restrict use to that age specification.
Q: What contents are included in the thermometer? Does it contain mercury?
A: All of our thermometers contain ONLY a mixture of water and alcohol
Q: How do I know if I am purchasing the correct part/item?
A: Please consult your local pool dealer, installer, or send an email over to firstname.lastname@example.org. We will guide you in the right direction!
Q: My Test Strips/Test Kits have an expired date on them. Is this an expiration date?
A: This is NOT an expiration date. This date specifies the time that the product was manufactured. Test strips and kits are good for two years after the date shown
Q: I ordered your product from a 3rd party and it was missing parts and/or it included incorrect parts. How do I fix this?
A: Please return/exchange your product from the original point of purchase. We cannot fulfill these requests directly unless purchased from our site.
Q: Are you able to look up my information in your system on an item purchased through a 3rd party provider?
A: Unfortunately we are only the manufacturer and do not keep a file of our 3rd party provider records. We only have your information if you've purchased an item directly from our site.
Q: Do you ship internationally from the website?
A: Unfortunately at this time, we are only shipping orders placed within the US.
Swimline - Liners & Covers
Q: What is a Unibead Liner?
A: A unibead liner is a 2-in-1 liner that gives the customer the option to use the liner as a beaded liner or a J-Hook liner. A beaded liner requires a bead receiver while the J-Hook liner just hooks onto the wall of the pool.
Q: How do I place the plain blue liner on my pool: Smooth shiny side down or dull textured side down?
A: We suggest the smooth shiny side up! When the dull textured side is up, it tends to collect extra dirt and debris. Of course though, it is completely up to your personal preference as both sides work sufficiently!
Q: Should the flap by the seam on the liner be facing up or down?
A: This completely depends on how you have decided to install your liner (Shiny side vs. Dull side). The flap may be trimmed as desired, but will not be covered under warranty if you puncture the liner.
Q: Why does my grass grow through the bottom of the liner, and would this be eligible under warranty?
A: Unfortunately, this is not covered under warranty. We can't control the growth of your grass, but we do suggest using a weed killer prior to installing the liner to avoid this issue.
Q: How do I find the leak in my liner?
A: When your pool is calm, drop food coloring into the pool and it will help you pinpoint where the leak is in the liner.
Q: How do I install the Bead/Unibead liner so that it fits perfectly?
A: We suggest you center the liner an insert the beads at the 4 cardinal points of the pool (North, South, East & West). Then, insert the bead in between these points to get the best possible fit.
Q: Do all rectangular liners have 90-degree corner?
A: No, they may have diagonal or radius corners.
Q: How many pieces of coping strips do I typically need?
A: In order to calculate the correct # of strips, follow the below steps:
- Multiple your pool size by 3.14
- Round that # up to the nearest whole #
- Divide this final number by 2
Q: How much of a cove should I have?
A: There should be a 4"-5" cove.
Q: How are the liner seams sealed?
A: A very high pressure heat seals the liner seams.
Q: How can I purchase a cover saver?
A: Unfortunately, we do not sell direct to consumer, but you can purchase from a local dealer near you!
Q: What is the lowest suggested temperature for installing a liner?
A: We don't suggest installing your liner at any temperature below 65 degrees. Unfortunately, colder temperatures shrink and stiffen the liner, making it difficult to fit properly.
Q: What Gauge or Mil is a Swimline liner?
A: Unfortunately we do not market our items as gauge or mil, but we assure you that our patterns and styles are comparable to the thickness of all liners in the industry.
Q: Why doesn't my liner fit?
A: To determine the reason why your liner does not fit properly, please review the following:
(a) Is it too cold out? Vinyl will shrink and stiffen when the temperature is below 65 degrees. Please install the liner when it is 65 degrees or warmer, as the sun will soften the vinyl, making it easier to smooth folds and wrinkles.
(b) Has the shape of the pool been altered from it's original form.
(c) There should be two inches of fine sand or foam under the pool liner with a 4"-5" cove inside the pool wall.
(d) Your pool may not be level.
(e) The liner may have been installed unevenly. Please refer to the above question that suggests how to install the liner properly!
Q: I need to buy a liner, can you quote me a price?
A: Unfortunately we do not sell liners direct to consumers.
Q: Can you tell me where I can get our liner?
A: We sell to hundreds of distributors and a quick easy online search, or local dealer, will land you our products!
Swimline - Warranty & Returns
Q: What do I do if I want to return an item ordered directly from the Swimline website?
A: You may return a product within 30 days if it is unused & in original condition/packaging for a full refund less the shipping. You are responsible for the cost of the return shipping charges.
Q: What do I do if I want to replace a defective toy/game/float?
A: If the item was purchased within the year, please email email@example.com with a copy of your receipt and an image of the defective product. Once we have confirmed on our end, please send the item to the below address and include your name, physical address (P.O. Box not applicable), and phone number and a replacement will be sent back free of charge.
191 Rodeo Drive
Edgewood, NY 11717
Q: Can I receive a refund on a product purchased from a 3rd party?
A: If you have purchased from a 3rd party, you must return to that original point of purchase for a refund.
Q: When replacing my Swiming liner that is under warranty, what is the cost to upgrade?
A: Upgrade pricing is as follows:
Change Pattern - $50
Change Thickness - $60
Change Pattern & Thickness - $85
Q: When replacing my Swimline cover that is under warranty, what is the cost to upgrade?
A: It's a $15 fee for each incremental upgrade.
Q: Do I need to register my item for it to be eligible under warranty?
A: Nope! All you need to do is keep a copy of your receipt, so make sure to save it upon purchase.
Q: Is my replacement item covered under warranty?
A: The warranty is based off of the original purchase date and price of the item.
Q: If I saw the same liner I purchased on sale at another retailer, and I purchased through their channel, can you honor the warranty on that purchase?
A: Unfortunately, all warranties go through us directly and are based on your original purchase price. We do not determine retailer pricing.