Q: What is an Optimum cover and how is it installed?
A: Optimum covers are vinyl covers with beading attached to them - this is designed so it can be combined with a double sided receiver. In this case, the receiver goes on the pool wall under the top rail. The beaded cover gets inserted into the track that is on the outside of the pool under the rail, then the cover goes over the pool like a drum cover. These can also be made with an inside receiver that would be located on the inside of the pool above the liner receiver.

Q: Optimum Covers - do they get installed smooth or dull side up?
A: Optimum covers are installed based on the bead - it will only lock in one way.  Smooth or dull side up does not matter with this cover. 

Q: Why is water seeping through the top of my cover?
A: Unless there is a prominent hole or tear, water may seep through the cover for the covers are not solid but woven. If pool is drained below the skimmer, the water that may seep through should be minimal. If and when you go to drain the water off the top of cover due to rain/snow, if being pumped out using the 5436 siphon pump, the water is not being sucked from the bottom of the pump, but from the sides, therefore only the water sitting on top of the cover will be drained and not the water directly from  the pool itself.

Q: How many grommets are there on an A/G winter cover?
A: For the above ground cover there are 2 grommets every 2ft and for ingound covers there is 1 grommet every 4ft.  

Q: How do I install the Bead/Unibead liner so that it fits perfectly?
A: We always suggest to try the N,S,E and W method when installing for this to give you the best fit possible:

Align liner as best as possible, insert the bead, hang the UnibBead or overlap and clamp at N,S,E and W points and then install everything in between. This method avoids having to push your liner throughout the perimeter where you may end up with or without a lot of drag and either too much or too little material
at the end.

In addition, the perimeter at the bottom of your pool (where the wall and floor
meet) should always be sitting at the top of a minimum 4-6” cove.

Once you have your liner installed, start the filling process and let it fill.
Eventually, with the weight and pressure of the water, the liner will start to mold itself to the pool. Keep an eye on it when filling, as the walls may start to slightly buckle. If this happens, go out and push them back out while it is filling. Continue to watch and monitor the filling process to ensure that the walls are withholding their position.

PLEASE NOTE: DO NOT EMPTY THE WATER OR STOP FILLLING. If you stop filling it and let the pool sit overnight without water, the liner will shrink and this will void our warranty.

PLEASE NOTE: that anyone measuring a liner without the proper space and/or conditions, technique or tools, will not get an accurate measurement. Every air pocket and wrinkle accounts for something and needs to be considered.

To determine the reason why your liner does not fit properly, please review the following:

(A) Is it too cold out? Vinyl will shrink and stiffen when the temperature is below 65 degrees. Please install the liner when it is 65 degrees or warmer, as the sun will soften the vinyl, making it easier to smooth folds and wrinkles.

(B) Has the shape of the pool been altered from it's original form.

(C) There should be two inches of fine sand or foam under the pool liner with a 4-6" cove inside the pool wall.

(D) Your pool may not be level.

(E) The liner may have been installed unevenly. Please refer to the above question that suggests how to install the liner properly!

Q: How do I maintain my liner once it is installed?
A: Pool Liner Care Instructions:
Thank you for choosing our pool liner. Proper care will ensure its longevity and maintain its pristine appearance. Follow these essential guidelines to keep your pool liner in the best possible condition:

1. Maintain Proper Water Chemistry
Ensure balanced water chemistry. Avoid chemical contact with the liner as it may cause bleaching and deterioration. Dissolve chlorine or shock before adding them to the pool. Imbalanced water can lead to issues such as calcium scaling,
wrinkling, puckering, and premature aging.

2. Never Drain Your Pool
Avoid draining your pool. Draining stresses the liner, leading to potential damage. Draining also voids the warranty. The liner can shrink, crack, and become brittle if exposed to sunlight. Cleaning is possible without draining.

3. Regular Cleaning and Maintenance
Keeping your pool and filter clean is crucial to the long-term health of your pool liner. Follow these steps to ensure your pool liner remains in optimal condition:
- On a weekly basis, use a skimmer to remove leaves and floating debris from the water's surface.

- Regularly vacuum the pool bottom to prevent dirt and debris accumulation.

- Gentle brushing with a soft pool brush is essential to prevent buildup of dirt, debris, and undissolved chemicals on the liner's sides.

- The required frequency of maintenance depends on factors like location and usage. We recommend starting with weekly brushing and vacuuming, adjusting as necessary.

To maintain the appearance of your vinyl pool liner, addressing stains is
crucial. Before you begin the cleaning process, identify the stain type and its cause.

Common Stain Types:
- Organic Stains: These stains are usually brown or green and result from factors like weather, dirt, algae, and leaves.

- Metal Stains: Hardware or equipment in the pool, such as ladders and heaters, can cause metal stains.

- Waterline Stains: Often described as a "ring" around the pool,
these stains are caused by undissolved pool chemicals or calcium buildup.

Following these cleaning and maintenance practices will help you preserve the appearance and durability of your vinyl liner. If you're unsure about any aspect of care, feel free to contact us for guidance.

4. Prevent Sharp Objects

Avoid sharp objects in and around the pool. Keep non-pool-safe toys away to prevent accidental damage.

5. Winter Care with Pool Cover and Air Pillow

During winter, use a pool cover and air pillow. Regularly drain water off the cover to prevent weathering and buildup.

Following these care instructions will help maintain your pool liner's beauty and durability for years to come. For more information or assistance, please feel free to contact us.

Thank you for choosing our product!

Q: Can I buy a liner and/or cover from Swimline directly or on your website?
A: Swimline is the sole manufacturer & does not sell liners & covers direct to consumers. Contact your local or online retailer to purchase a liner or cover!

Q: What if I'm having a hard time maintaining proper chlorine levels?
A: Here at Swimline we do not manufacture chlorine, just the products that hold and dispense it. Maintaining proper chlorine levels can be a tricky and subjective task, so we usually suggest going to your local pool store or pool maintenance
service provider to get the best possible answer for your specific pool situation.

If you do not have a local pool store or source of information, a common resource we use can be found here for basic chlorine information: https://www.cloroxpool.com/pool-chlorine-last-longer/

Q: How do I operate my Cover Saver (Item #5436)?
A: Please try the following troubleshooting tips: Link for instruction manual here:
https://cdn.shopify.com/s/files/1/2358/1017/files/5436_CoverSaver_Instructions_4756945c-80b1-4f62-84ec-440e9752cddd.pdf?490

1. Check to see if the hose is kinked or bent. If it is, it would impede water flow.
2. Make sure the base of the unit is centered in your pool & clear of
leaves and/or debris, which may block or slow down draining.
3. The end of the hose and siphon pump should be lower than the unit when working to prime /create siphon action.
4. The valve should be in "ON" position (tightened) when in use.
Turning the valve to "OFF" (loosened position) will stop the flow of water. Adjusting the air pressure valve will also allow for more rapid compression/decompression of the primer bulb.
5. Water will not flow uphill.
6. Filling the hose with water prior to using the siphon pump will help siphon
action to start more easily & quickly.

If this does not work, please let us know and we will do the best we can to assist you further!

Q: If provided, how are the slice valves installed?
A: On sand filters the slice valve should be installed on the front of the pump, where the hose from the wall skimmer would have connected to the pump.  The hose can then be connected to the slice valve.

On cartridge filters there are two slice valves.  One is installed to the front of the pump, per above. The 2nd is connected to the filter itself, where the hose going to the return (back to the pool) is normally connected. The return hose is
then connected to the slice valve.

Q: Is there an on/off switch on pump?
A: Swimline filter pumps do not have an on/off switch. This is because they are designed to be controlled by an external switch, such as a timer or a remote control. In this case, the pump is connected to the power source and the external switch controls when the pump turns on and off. If you do not have an external switch, then the pump will need to be plugged and unplugged intermittently.

Q: I need to replace the cord for my pump, what should I buy?
A: Bring the old cord to any hardware or electrical store to match up for a replacement.

Q: What is the plug cord length on the 71405 pump?
A: The length of
the plug cord for the 71405 pump is 6 feet

Q: Which
cartridge element does my Cartridge Filter system take.
A: Please see the below listing of each Cartridge
filter system with its corresponding filter element:

70026 & 70026HCK - 8 sq. ft - 1ea 71005
76021 - 25 sq. ft - 1ea 76021ELEMENT
70151 & 70151HCK - 40 sq. ft - 5ea 71005
76051 - 50 sq. ft - 1ea 77050
76071 - 70 sq. ft - 1ea 77070
76101 - 100 sq. ft - 1ea 77100

Q: What if union (listed on instructions as #9 adapter assembly) on body of 70151 is leaking?
A: Please try the following troubleshooting tips: First step would be to check if the union requires tightening. The union needs to be tightened before the accompanying union hardware is tightened. If this does not work, please let us know and we will do the best we can to assist you further!

Q: Why is my pressure gauge showing lower than normal levels?
A: When the pressure gauge is indicating lower than normal levels, this usually indicates a flow problem, usually caused by something blocking or restricting water flow into the pool pump. Please check for any leaks in the filter or pump system before proceeding.

Q: Why is there no pressure coming out of the return?
A: There are a few things that could be causing this.

One possibility is that there's something blocking the flow of water, which could be due to a dirty pool filter or a blockage in the suction line. To check for this, look at your filter gauge. If it's reading 10 PSI higher than the normal reading, it's likely that your filter needs to be cleaned. This will help to reduce pressure and improve the flow of water.

Another possible cause of low return pressure is too much back pressure in the system. This can happen when the sand in your filter becomes worn out and needs to be replaced, or when the filter needs to be backwashed. By taking care of these issues, you can help to restore the flow of water and improve the
pressure in your pool's return.

Lastly, it's possible that air has been sucked into the line, which can also
cause low pressure. If this is the case, you may need to bleed the air out of the system in order to restore proper water flow.

Q: What is a good PSI for the sand filter?
A: The recommended PSI (pounds per square inch) for a sand filter can vary depending on the model and the specific conditions of your pool. However, in general, a good PSI range for a sand filter is between approximately 10 and 15 PSI.

If the PSI is too low, it may indicate that the filter is not working effectively and needs to be backwashed or cleaned. If the PSI is too high (20 and above), it could indicate a blockage or other issue in the filter system that needs to be addressed. It's important to monitor the PSI regularly and take action if it falls outside of the recommended range.

Q: What if there's water leaking out of the waste line on the filter?
A: If water is leaking out of the waste line on a sand filter, it is likely due to one of two reasons: either the filter's multiport valve is not set to the "waste" position, or there is a problem with the valve or the filter itself.

Here are the steps you can follow to troubleshoot this issue:

Check the multiport valve: Make sure the valve handle is set to the "waste" position. If it is not, water may be escaping through the waste line even if the filter is operating normally.

Inspect the valve: Check the valve itself for any signs of damage or wear. Make sure that the valve's gasket is properly seated and not damaged, as this can cause leaks.

Check the sand filter: If the valve appears to be in good condition and is set to the correct position, the issue may be with the filter itself. Check for cracks or other damage to the filter tank and ensure that the filter sand is clean and evenly distributed.

Seek professional help: If you are not able to identify or fix the issue on your own, it is best to seek the help of a professional pool technician. They can diagnose the problem and recommend the best course of action to get your filter working properly again.

In any case, it is important to address water leaks from a sand filter as soon as possible to prevent further damage to the filter system and avoid wasting water.

Q: What is the long clear flexible tube that is attached with the center pipe and laterals of the tank used for?
A: The long clear flexible tube that is attached with the center pipe and laterals inside of the filter tank is the air relief valve, also known as an internal air bleeder. It is a component of a sand filter tank that is designed to release trapped air
from the filter system. As water is forced through the sand filter media, small pockets of air can become trapped, which can reduce the filter's efficiency and cause pressure to build up in the system. The air relief valve provides a
mechanism for this air to escape, ensuring that the filter operates at maximum capacity and that the water flow is not impeded.

Q: How do I know what hoses attach to which part of the Sand Filter System?
A: Please check out this diagram that explains how to connect hoses to our filter systems:
https://cdn.shopify.com/s/files/1/2358/1017/files/Sand_Filter_Systems_Setup_Combo_LoRes.pdf

Q: What type and how much sand does my filter take?
A: The most common type of pool sand used for sand filters is called #20 silica sand. It's important to note that other types of sand, such as play sand or construction sand, should not be used in pool filters, as they may contain impurities that can clog the filter or damage the pool equipment. Therefore, it's essential to use only #20 silica sand that is designed specifically for pool filters.
Please see below for the amount of sand needed for Swimline sand filters:
• 71233/71233HCK- 12" - 42lbs
• 71225/71225HCK - 12" - 42lbs
• 71405/71405HCK - 14" - 60Llbs
• 71600/71610/71610HCK - 16" - 100lbs
• 71900/71915 - 19" - 175lbs
• 72200/72220 - 22" - 285lbs
• 72400/72420 - 24" - 300lbs

Q: Why do I see discharge of sand from the inlet to pool?
A: The discharge of sand from the inlet to the pool could be due to a few reasons, including:

1. Not enough sand in the tank or incorrect sand grade: If the sand in your pool's filter is the wrong grade, it may not be able to effectively trap particles, causing sand to flow into the pool. #20 silica sand is recommended.

2. High pool pressure: If the pressure in your pool's filter system is too high, it may force sand through the filter and into the pool.

3. The system was not backwashed first: There is silica dust (small sand) in filter sand that would end up in pool if not backwashed.

4. Seal at the top of the standpipe is not properly sealed by O-ring, etc.

5. Standpipe is cracked

6. Laterals have been damaged: This usually happens when the system is backwashed too long. The plastic in the laterals (or assembly) can melt from the water pressure, we suggest 60-90 seconds max of backwashing at any one time. If you're experiencing sand discharge from the inlet to the pool, it's important to have a professional pool technician examine the system to identify the root cause and make the necessary repairs. Continuing to run the pool with sand discharge can damage the pool equipment and make the pool unsafe for swimming.

Q: Can you please explain the Sand Filter filtration process as it relates to the motor attachments?
A: Water moves from the pool into the wall skimmer & then proceeds to move through the motor. The motor then pumps the water through the filtering tank & back into the pool (The filtering element varies - Sand, etc.). Larger particles are trapped by the basket in the wall skimmer, while smaller particles (hair, lint, etc.) can get through the skimmer basket. To avoid damage to the motor, a second basket is connected to the motor & further helps prevent damage (usually referred to as a hair & lint trap). All our filter systems have motors with this 'hair & lint trap' except our 71225 & 70026 models. As a supplement, you can use our Basket Buddy (89281) to further filter the smaller water particles (Dirt, pollen, etc.). You can deploy this inexpensive tool to protect the motor, while also extending the life of the filter itself.

Q:  The sand filter instructions advises a waste setting. Can you advise on the top of the Sand Filter where the setting for waste is?
A: Backwash is the same as waste (on the 4-way valve that is found on 71225, 71233, & 71405), though if you want to make extra clean, you may turn to rinse (for a short time), before going back to Filter (written as filtration on the valve
label).

Q: What replacement pressure gauge fits your sand filter systems?
A: Rear mount gauge #8961 or #8963 will be a perfect replacement pressure Gauge for your HydroTools Sand Filter Systems.

Q: How many gallons of water does the 71225 system pump.
A: Based off a max flow rate of about 1200 gallons per hour, this filter system should work on pools with a max of 10,000 gallons of water. The pump should turn the water at least once every 24 hours & that pump should not be run more than 12 hour (total) over the course of 24 hours.

Q: What related motor system is connected to my sand filter?
A: 70026 System = 71206 Related motor **Note: Motor does not have second filter basket (‘hair & lint trap’)
• 70151 System = 70156/71906S  Related motor
• 71225 System = 71206 Related motor
**Note: Motor does not have second filter basket (‘hair & lint trap’)
• 71233 System = 71236 Related motor
•71405 System = 71406 Related motor
• 71610 System = 71606: Related motor
• 71915 System = 71906 Related motor
• 72220 System = 72206 Related motor
• 72420 System = 72206 Related motor

Q: What does each setting on the 4 or 6 way valve do?
A: A 4-way or 6-way sand filter valve is used to control the flow of water through a sand filter in a swimming pool. Here is a brief explanation of each setting on the valve:
Important: Never turn the multiport valve handle while the pool filter is on and running. This could cause the rubber diverter gasket inside the valve to come loose or break, which will in turn cause water to leak out of the wrong ports while it’s running.

Filter - This is the filter’s primary function and is to filter the pool water to help keep it clean. It’ll remove small bits of dirt and debris.

Backwash - This setting will run pool water from the pump, through the filter, and out through the waste port, thereby cleaning the filtration media. You’ll know it’s time to backwash your pool filter when the pressure rises 10 pounds over the normal pressure rate.

Rinse - This setting is used to rinse your filtration system after running the backwash setting that has loosened up dirt and debris. Rinse after every backwash.

Waste - You can use your filter to make things easier on yourself when you vacuum your pool. It’ll help pull leaves, dirt, and other debris out of your water. But you don’t want the stuff you’re vacuuming up to clog the filter. You
also don’t want dirty water flowing back into your pool while you’re vacuuming.

The Waste setting allows water to enter the filter, but bypasses the filter media, and be sent completely out of the filtration system. Important: Make sure you’re disposing of expelled pool water correctly so you’re not damaging
your yard or the environment.

Note: When you use this multiport valve setting, your pool’s water level will drop. Before you begin vacuuming, insert a hose into the pool to replace the water you’re removing. Remember this means you’ll have to balance the water
afterward.

Recirculate - This setting allows water to move through the filter without going through the filter media. This feature is usually used when a pool clarifier or algaecide is used and you need the filtration system to run in order to circulate the chemicals, but you also need it to remain in the water to do its job, so you don’t want to filter it out.

Winter/Winterize - This setting is used to winterize your pool. It’s usually located between the Waste and Closed settings, without a groove to lock the handle in place. Because the handle doesn’t settle down into a groove the way it does with the other settings, the valve diverter is pushed up, so it’s
suspended about ¼ inch above the ports inside the valve. This is important because that space allows any water left inside the valve to expand when it freezes, but not crack the valve body or damage the filter.

Q: What replacement hoses are used with my 16 Inch Sand Filter system? (#71610)
A: This filter system comes with 1 pc #71607 and 2 pcs 1.5" x 7' hose.  REPLACEMENT HOSES: 71607 X 1 AND 6206 X 2

Q: Why are there only 3 increment lines on the pressure gauge from 0-10 but 4 lines for the other sections? What psi increments are the 3 lines on the pressure gauge?
(8960, 8962,8961, 8963)
A: Hydrotools pressure gauges are designed to measure as precisely as possible under the scope of our products that operate under high pressure. In the 0-10 range, the lines represent increments of 2.5 PSI. In order, these indicate 0, 2.5, 5, 7.5, 10 PSI. After 10 PSI, the markings represent increments of 2 PSI for a more precise reading as pressure increases.

Q: Is condensation normal inside my pressure gauge? Will this affect the gauge and how it operates?
A: Condensation is likely due to night/day temperature changes. This is completely normal and
should clear up as condensation does and should not affect the operation of the gauge.

Q:  Does the HydroTools Safety Hook 89900 fit all Swimline poles
A: The Hydrotools 89900 Safety Hook will fit all of our adjustable poles, but it may not meet code for commercial application. Commercial application does not allow the use of adjustable poles & must be a straight pole which we don't carry and must be purchased separately.

Q: Which tube kit do I need for my solar reel?
A: The tube kit (pole length) will be determined by your pool size (how long you need based on your pool width). View the Solar Reel Systems section on our online catalog for each of the pole set options available. 
NOTE: Some pole sets are interchangeable between systems, but not all are. Please choose carefully and confidently when deciding on a pole set.

Q: Are the poles included with the Solar Reel systems?
A: The tube kits (pole sets) needed for our Solar Reel Systems are not included and must be purchased separately. Solar reel systems are the end pack only no pole sets included. NOTE: Some pole sets are interchangeable between systems, but not all are.  Please choose carefully and confidently when deciding on a pole set.

Q: Are the inserts needed for each tube kit included with the Solar Reel systems and/or tube kits? 
A: All of our Solar Reel systems come with the inserts needed for the standard 3" pole, therefore the 3" pole set, when purchased, does not have the inserts included. The 4" and 5" pole sets do come with the inserts needed for each.

Q: On the 50050 Above Ground Solar Reel System, what does the quick release pin allow for?
A: Removing the quick release pins allows for consumers (2 suggested) to pick up the rolled up solar blanket and carry it away from the pool while in use.

Please make sure to follow the below guidelines:

 •Remove both pins before pivoting

•When pivoting the pole, only pick up 1-2inches off the ground to allow it to come out of the base.

•Pole and rolled up solar blanket must be evenly supported when stowed to prevent bending & breakage.

Q: What happens if the plastic plug that is used to attach the 4" tube for my solar reel system (5100 & 51050) cracks?
A: Replacement inserts and plugs are available for the tube kits.
Please contact our warranty department for a replacement
part, if it is within the one-year warranty period. Please have your original purchase receipt available to assist with the replacement.

Q: How do we make the 87950/87952L more stable in the water?
A: To optimize stability of your ladder, please make sure that all the components in the pool are full of water (the white barriers behind the steps). Then, use zip ties to secure some weight to the inside of the pool. Lastly, we provided additional ladder weight anchor bags (our item #87935) to further stabilize your ladder.

Q: My Test Strips/Test Kits have an expired date on them. Is this an expiration date?
A: This is NOT an expiration date. This date specifies the time that the product was manufactured. Test strips and kits are good for two years after the date shown.

Q: What contents are included in the thermometer? Does it contain mercury?
A: All of our thermometers contain a mixture of 70% kerosene and 30% water only.

Q: What vac heads do we make for Inground (IG) Gunite pools?
A:  The following items are compatible with Inground Gunite Pools: 81600, 8150, 8151, 8165, & 8168.

Q: Can the HydroTools Concrete Pool Flex Vac 8150 be used in a vinyl in-ground pool?
A: The HydroTools Concrete Pool Flex Vac 8150 is designed for use in concrete or gunite pools, and it is not recommended for use in vinyl in-ground pools. The reason for this is that the bristles on the vacuum head may be too stiff and abrasive for the delicate surface of a vinyl pool liner and could cause damage or tears to the liner. Additionally, the vacuum head may not be able to conform to the contours of a vinyl pool as well as it would in a concrete or gunite pool, which could result in poor suction and cleaning performance.

Q: Does the 8939G come with a butterfly gasket?
A: Our newer version does come with a butterfly gasket and we do have them available, but older models did not come with it.

Q: Why does the 9195 come with only one cross brace?
A: Our 9195 Cool Jam Poolside Basketball Game only requires 1 cross brace that is fastened to the back of the item. Each leg can also be filled with water to provide even more stabilization!

Q: How I do properly set up the Super Hoops Floating Swimming Pool Basketball Game (Item #9162)?
A: Please see instruction manual attached here: https://cdn.shopify.com/s/files/1/2358/1017/files/9162_Instructions_Tri.pdf?4535033221224356951
The package has a total of 6 connectors - 3 straight and 3 curved 'T' junctions. Please use the straight connectors for the bottom of the unit & the slightly curved for the top of the unit. If you are having trouble with the top of the unit, we suggest leaving the tubes out in the sun for a little while so they can become pliable and curve easier to fit with the connectors.

Q: #9190  -  I'm missing uprights
A: Our Item 9190 Pool Jam Combo is a hybrid combo pack that provides both a basketball game and volleyball game in one offering.
The combo comes with one set of 2 uprights that can be used interchangeably between games. Both games cannot be played at the same time. Please see instruction manual here:
https://cdn.shopify.com/s/files/1/2358/1017/files/9190_Inst_hi.pdf?v=1613162438
If you would like to purchase 2 additional uprights, please see link here:
https://swimline.com/collections/toys-games/products/pool-jam-inground-basketball-game-9189?variant=1055334891543

Q: #9191 - I'm missing a post / socket
A: Our Item 9191 Pool Jam Combo is a hybrid combo pack that provides both a basketball game and a volleyball game in one offering
specifically designed for above ground pools. This set comes with 2 posts and 3 sockets to properly set up your combo pack. The basketball game is decided first and uses 2 of the sockets, and the 3rd volleyball socket position is determined afterwards at the opposite side of the pool. To use the basketball
game, install both provided posts in the basketball sockets. To use the
volleyball game, remove one post from the basketball game socket and install in the socket for the volleyball game on the opposite side of the pool. **PLEASE NOTE PRO TIP**: The breakaway opening should face inside the pool! Please see link to the instruction manual here:
https://cdn.shopify.com/s/files/1/2358/1017/files/9191_pooljam_combo.pdf?v=1613162947

Q: How do I operate the Ship Wreck Pool Dive Game (Item #9178)?
A: The way in which the items sinks and if/when it falls apart is determined by how the user assembles it & in turn, places it in the water. If the ship is pushed tightly together, it will often stay in-tact to the bottom of the pool, and possibly break apart when it hits the bottom. If put together loosely, it will break apart on the pool surface, or on its way to the bottom of the pool. There are about 3-4 levels of how tightly the ship can be put together and these degrees effect behavior in water. The safe will fill up with water, but the contents will not scatter unless the lid is left ajar when placed in the hull of the ship.

Q: Do the LED
light up toys (91211, 91214, 91224, 91751) work in a spa?
A: Yes - these LED light up toys work as well in a spa as they do in a pool.

Q: What are the weight restrictions for your inflatable products?
A: An average sized Swimline float can hold a full size adult weighing up to 200lbs or so. Please refer to the age restriction on the box for further guidance. If the float is meant for infants, please restrict use to that age specification.

Q: How do you operate the valve on your inflatable & how do I inflate properly?
A: All Swimline floats are equipped with heavy duty high flow valves.
Please see link to our valve guide here:
https://cdn.shopify.com/s/files/1/2358/1017/files/Valve_Instructions_1563236f-d423-462c-9944-2a7c424566b1.pdf?1231

Q: How do I inflate and/or deflate my Swimline float/ball/mattress/ring/island/toy/etc.?
A: Most Swimline items utilize standard compression valves. These come in several sizes & many items will have more than one valve. Please see link to our valve guide here:
https://cdn.shopify.com/s/files/1/2358/1017/files/Valve_Instructions_1563236f-d423-462c-9944-2a7c424566b1.pdf?1231

Q: How do I inflate & set up the Pirate Island properly (Item #90940)?
A: The Pirate Island Castle will not stand 90 degrees unless attached to the island.  There are several “T” fittings on the castle that will fit into raised openings on the island.  To attach, insert the “T” fitting and twist to secure it to the island.

Q: Do the swan islands come with a cover?
A: Our larger swan inflatables do not come with a cover.

Q: How do I inflate my fabric covered float, island, tube?  Where is the valve on my float, island, tube? Where is the valve on my fabric covered float, island, tube? 90465 / 90479 / 10025 / 15010L / 15020B / 15020R / 15030B / 15030R / 15040O / 15050B / 16000DC / 15100DC / 15120DC
A: All fabric covered floats have access panels that are closed with a zipper or Velcro.  The valves on these items are located within the general area of the closures. You may need to rummage around
a little, but they are there! ***PRO TIP*** Make sure to inflate so the
float is snug within the fabric cover, but not bulging out - this will result
in the best performance from your float in the long run.

Q: Assembly of pontoon, where does the washer go, does the splay brace go on head or foot rest…
A: We are constantly improving our Sunchaser Lounge Chairs to provide the most comfortable experience possible for our customers. The included splay brace has been
updated to only be installed on the back rest of the lounge chair - this should provide added stability and comfort. When assembling the pontoon, the order is screw, washer, U-frame, Pontoon. The washer should be against the screw and the
U-frame.

Q: NEW Sunchaser instructions advising only 1 strap is used, consumers think it's 2 based on instruction pic
A: We are constantly improving our Sunchaser Lounge Chairs to provide the most comfortable experience possible for our customers. The included splay brace has been updated to only be installed on the back rest of the lounge chair - this should provide added stability and comfort.

Q: Do you ship internationally from the website?
A: Unfortunately at this time, we are only shipping orders placed within the US.

Q: Are you able to look up my information in your system on an item purchased through a 3rd party provider?
A: Unfortunately we are only the manufacturer and do not keep a file of our 3rd party provider records. We only have your information if you've purchased an item directly from our site.

Q: I ordered your product from a 3rd party and it was missing parts and/or it included incorrect parts. How do I fix this?
A: Please return/exchange your product from the original point of purchase. We cannot fulfill these requests directly unless purchased from our site.

Q: Can I receive a refund on a product purchased from a 3rd party?
A: If you have purchased from a 3rd party, you must return to that original point of purchase for a refund.

Q: What do I do if I want to return an item ordered directly from the Swimline website?
A: You may return a product within 30 days if it is unused & in original condition/packaging for a full refund less the shipping. You are responsible for the cost of the return shipping charges. You’ll need to email kim@swimlinecorp.com to obtain an RGA number to reference on the package before sending back.

Q: What do I do if I want to replace a defective toy/game/float under warranty?
A: If the item was purchased within the year, please email support@swimlinecorp.com or with a copy of your receipt, name and shipping address and an image of the defective product. A replacement will be sent to you free of charge.

Q: When replacing my Swimline liner that is under warranty, what is the cost to upgrade?
A: If you would like to upgrade your Swimline liner, the upgrade fees are as follows:

Change pattern: - $50.00
Change thickness - $60.00
Change pattern & thickness - $85.00
Not all patterns come in every thickness, so please consult with customer service to determine what you are eligible for.

Q: When replacing my Swimline cover that is under warranty, what is the cost to upgrade?
A: If you would like to upgrade your winter cover, it is a $15.00 fee for each incremental upgrade.

Q: Do I need to register my item for it to be eligible under warranty?
A: You don’t to need to register your purchases with Swimline at time of purchase. Please just keep a copy of your receipt, and if you ever have an issue, you would contact us at that time.