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SWIMLINE SUPPORT CENTER

Return & Warranty Policies, Shipping, FAQ & More

| RETURN POLICIES |

| WARRANTY POLICIES |

| USA SHIPPING |

| INTERNATIONAL SHIPPING |

| FREQUENTLY ASKED QUESTIONS |

| INSTRUCTION MANUALS |

| CONTACT US |

RETURN POLICY

All unused items in original condition/packaging received within 30 days of purchase qualify for a full refund less the cost of shipping at $9.95. The customer is also responsible for return shipping charges. Questions or concerns regarding a return please contact support@swimlinecorp.com.

WARRANTY POLICY

We stand by our products and are happy to replace any Swimline product that shows a manufacturing defect or issue. If you purchased from one of our retail partners (i.e. Amazon) please make note so we can best assist you.

INFLATABLES, TOYS & GAMES: Inflatables, toys & games are eligible for replacement under warranty within 1-year of original date of purchase.  Please email warranty@swimlinecorp.com with your receipt of purchase & any photos of the issue with email subject titled "Inflatables, Toys & Games Warranty" OR submit a claim through our general warranty form.

POOL LINERS & COVERS
1) Please locate & fill out the correct pool cover or pool liner warranty form below.
2) Enter "Warranty Form" in your subject line of the email.
3) Email the form along with your receipt of purchase & any photos of the issue over to warranty@swimlinecorp.com OR submit a claim through our general warranty form.

POOL COVER WARRANTY POLICIES & FORMS:
4-Year Leaf Net Policy

USA SHIPPING

In the United States, we offer a flat $9.95 shipping & handling fee across our entire website.

When will I receive my order? All orders are shipped Standard UPS Ground with average ship times of 5-7 business days. PLEASE NOTE: Due to the COVID-19 Pandemic, please allow 2-3 business days for your order to process and ship.

INTERNATIONAL SHIPPING

For all international orders, we use FedEx International Economy Shipping. Shipping rates are calculated automatically once a shipping address is inputted upon checkout.

How do you handle duty and tax? For all international orders, all local, state and national tax responsibilities lie on the consumer. Our packages are shipped “Duties and Taxes Unpaid” (DTU) and we do not collect the VAT, duties, or any other taxes. We cannot tell you beforehand what charges will be specific to you, as they vary widely across locations.

How do I know if you ship to my country? Within the checkout process, you will be able to select your country via drop-down menu. If you do not see your country in the provided list, we unfortunately do not ship to that country at this time.

FREQUENTLY ASKED QUESTIONS

HYDROTOOLS & MAINTENANCE

POOL FLOATS & GAMES

LINERS & COVERS

WARRANTY & RETURNS

 

INSTRUCTION MANUALS

EQUIPMENT

MAINTENANCE

SOLAR REELS

LOUNGE CHAIRS

INFLATABLES

TOYS & GAMES

 

CONTACT US

If you prefer direct email, float us over an email at:

FOR GENERAL INQUIRIES support@swimlinecorp.com

FOR WARRANTY INQUIRES warranty@swimlinecorp.com


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